Shipping policy

Last updated: September 2026

At Gleam, we want your order to arrive safely and as quickly as possible. Please read the information below to understand how our delivery process works.

Order Processing

Once you place your order, we process it before it is handed over for delivery.

Please make sure your delivery information is correct at checkout. Incorrect or incomplete delivery details may result in delays.

Delivery Time

Orders are delivered within approximately 3–7 business days after dispatch.

Delivery times may vary depending on your location, courier availability, and other circumstances outside our control.

Delivery Tracking

Once your order has been dispatched, you will receive tracking information so you can follow the progress of your delivery.

Please allow some time for tracking information to update after your order has been dispatched.

Delivery Address

Gleam delivers to the address provided at checkout.

We are not responsible for delays caused by incorrect, incomplete, or outdated delivery information provided by the customer.

Delivery Delays

While we aim to deliver within the estimated timeframe, occasional delays may occur due to courier delays, weather, high order volumes, public holidays, or other circumstances outside our control.

If your order has not arrived within the expected delivery window, please contact our support team and we will help you track your order.

Missing or Damaged Orders

If your package arrives damaged or you believe your order is missing, please contact us as soon as possible with your order number and relevant details so we can assist you.

Questions About Your Delivery?

If you have any questions about your order or delivery, please contact our customer support team.